Refund policy

Returns

You may request a return within 14 days after your order is delivered. To be eligible, the item must be returned in the same condition in which it was received, unworn or unused, with all tags, authenticity or security tags, accessories, and original packaging included. You will also need your receipt or proof of purchase.

To start a return, email arashsandhu6201@gmail.com with your order number and reason for the request. If the return is accepted, we will provide the return address and instructions. Items sent back without prior authorization may not be accepted.

Customers are responsible for return shipping unless the item arrived damaged, incorrect, or materially different from its listing, or unless applicable law requires otherwise. Use a tracked and insured service; Arvi Luxe is not responsible for return parcels that are lost or damaged in transit.

Condition and authenticity

Many Arvi Luxe items are pre-owned or unique. Any wear, measurements, included accessories, and condition notes shown in the product listing form part of the item description. Disclosed wear is not considered a defect. Authenticity or security tags and item identifiers must remain attached and unaltered for a return to be eligible.

Damaged, incorrect, or misrepresented items

Inspect your order when it arrives. If it is damaged in transit, incorrect, or materially different from the listing, contact us within 48 hours of delivery with your order number and clear photos so we can assess the issue and make it right.

Exceptions

Gift cards, personalized items, and items clearly marked “Final Sale” cannot be returned, except where required by law. Nothing in this policy limits any mandatory consumer rights that apply to you.

Cancellations

Cancellation requests are accepted until an order has been fulfilled. Once fulfillment has begun, we may be unable to stop the shipment.

Refunds

We will notify you after the return is received and inspected. Approved refunds are sent to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. Original shipping charges are refundable only where required by law or when the return results from our error.

International consumer rights

If mandatory consumer law in your country provides additional cancellation, return, refund, repair, or replacement rights, those rights apply. This includes applicable distance-selling rights for eligible customers in the European Economic Area and the United Kingdom.

For return or refund questions, email arashsandhu6201@gmail.com.