Shipping policy

Order processing

Orders are prepared after payment is confirmed. Please allow 2–4 business days for processing before shipment. Orders placed on weekends or holidays begin processing on the next business day.

Shipping rates and delivery estimates

Available services, prices, and estimated transit times are shown at checkout based on the destination, package, and selected carrier. Delivery estimates begin after the order has been processed and handed to the carrier. They are estimates, not guaranteed arrival dates.

Tracking

When tracking is available, you will receive a shipping confirmation with the tracking number. Tracking may take up to 48 hours to update after the label is created.

Addresses and delivery

Please confirm your complete shipping address before placing an order. Contact us as soon as possible if a correction is needed. We cannot guarantee changes after fulfillment begins. Customers are responsible for providing an address where the carrier can safely deliver the parcel.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, brokerage, or customs fees imposed by the destination country. Unless checkout specifically shows that duties are prepaid or included, these charges are the customer’s responsibility. Customs processing can delay delivery.

Delays, loss, or damage

Carrier delays and customs delays can occur outside our control. If tracking has not updated for an extended period, or if the parcel arrives damaged, email arashsandhu6201@gmail.com with your order number. Keep all packaging and take clear photos of any damage so we can assist with a carrier claim.